Refund Policy
A clear, fair, no-tricks refund policy for our Plus and Premium subscriptions. We want you to feel safe trying EntryNest.
7-day money-back guarantee
First-time subscribers to Plus ($$19/month or $190/year) or Premium ($49/month or $490/year) can request a full refund within 7 days of the initial charge, no questions asked. Email us and we'll process it the same business day.
Subscription renewals
Monthly and annual plans renew automatically at the price shown on the pricing page. To avoid a renewal, cancel from your dashboard or email us before the renewal date. Once a renewal has been billed, refunds for that new period are reviewed case-by-case (see below).
How to request a refund
Email hello@entrynest.com from the address on your account, with your Stripe receipt or subscription ID. We acknowledge within 24 hours and process via Stripe (funds usually return in 5–10 business days).
What happens to your access
On refund approval, your subscription is cancelled and premium features are removed from your account. Your free-tier tools, saved eligibility checks and account data remain intact. Reports and drafts you generated stay in your dashboard for reference but require an active subscription to regenerate or export as PDF.
Upgrades and downgrades
Upgrading mid-cycle (Plus → Premium, or monthly → annual) is prorated automatically by Stripe. Downgrades take effect at the end of the current billing period. You keep the higher tier until the switch date.
Outside the 7-day window
After 7 days, refund requests are reviewed case-by-case: verified technical issues, duplicate charges, accessibility blockers, or documented service outages. We aim to be reasonable — reach out and tell us what happened.
Disputes & chargebacks
Please contact us first. Filing a chargeback before talking to us auto-revokes access while your bank reviews the dispute (which can take weeks). We almost always resolve subscription issues faster and more fairly directly.
Legacy customers
If you purchased EntryNest before we moved to subscriptions, your existing access continues to work as originally sold. Contact us with your order details if you have any questions.
Questions before you subscribe?